"Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. All Rights Reserved. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. StubHub offers refunds for pre-policy change cancellations By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub to refund canceled events after pandemic complaints - KXTV "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Is that true? The refund will typically process within 5 to 8 business days. StubHub to refund canceled events after pandemic complaints - USA Today If it is postponed/rescheduled, the tickets are still valid. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. For more information, please see our Opinions are our own, but compensation and in-depth research determine where and how companies may appear. So you don't think it's possible the original buyer got refunded and we just don't know about it? The independent blog of New York University. Seller should not have contacted you that is against Stubhub policy. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. MLB planning Mexico City return in 2024 with Astros to face NL opponent Would love to hear if anyone has had success getting a refund from Stubhub. StubHub Return Policy [Quick Information]. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. Experience Gameday at Notre Dame - Notre Dame Fighting Irish Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Get useful tips, expert advice and cute animals in your inbox every week. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. Dollar Scholar Asks: Does Postdating a Check Work? Top 868 StubHub Reviews - ConsumerAffairs Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The company blamed the difficulty of recouping from sellers during the pandemic. Save my name, email, and website in this browser for the next time I comment. Yes, StubHub is both reliable and offers a refund policy. StubHub said they'd refund canceled tickets, but now they're taking Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. The credits are valid through the end of 2022. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Looking to sell? Of course! You can request a refund from StubHub by email. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. am I just fucked out of $250? I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Enjoy!Make sure we land in your inbox, not your spam folder. Let us teach you the major money lessons you NEED to know. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Thanks. Ads by Money. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Still learning the basics of personal finance? Postponed events may not be eligible for refunds. Email is another option for requesting a refund. On that front, things played out almost laughably on Saturday. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Offers may be subject to change without notice. The . It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. But the circuit court has tightened the definition of a public injunction. Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. California seems, at the moment, to be confounding the high court. If these are not available, you will likely get a full refund. Their customer service number is 8667882482. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. OK, I think this show has been rescheduled to September 7, 2022. Learn more about how we make money. StubHub will contact you as soon as possible. Exchanges will only be allowed for accessibility reasons. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. follow the steps below. StubHub's return policy is called the "FanProtect Guarantee". StubHub Returns and Refund Policies US and Canada 1.866.788.2482 Toll free. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. What happens when an event is canceled? : StubHub
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